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Privacy policy

How we look after your personal data. Last updated: .

1. Who we are

() is the controller of your personal data. Our address is . You can contact us about your data at or on . ICO registration number: .

2. What we collect

Booking details: your name, phone number, email address, pick-up and drop-off addresses (and any extra stops), the date and time, what is being moved, and any notes you add.
Payment details: card payments are taken by Stripe. We never see or store your full card number. We receive confirmation of what you paid.
Messages: anything you send us by phone, WhatsApp or email.
Technical data and cookies: only if you accept cookies (see section 7).

3. Why we use it, and our legal basis

To give you a quote, take your booking and payment, carry out your move and contact you about it. Basis: performing our contract with you.
To send booking confirmations and reminders. Basis: performing our contract with you.
To keep records for accounting, tax and insurance claims. Basis: legal obligation.
To handle complaints and protect ourselves from disputes, and to keep our website secure. Basis: our legitimate interests.
To show customer reviews and measure how the website is used. Basis: your consent, through the cookie choice.

We do not sell your data and we do not send marketing messages unless you ask us to.

4. Who we share it with

Only the services we need to run the business, who act on our instructions: Stripe (payments), Photon/OpenStreetMap and postcodes.io (address suggestions: the text you type in the address box is sent to them), Netlify (website hosting), Resend (booking emails), and, if you accept cookies, Jotform and Google (the reviews display). Our crew see the details they need to carry out your move. We may share data where the law requires, or with our insurers if there is a claim. Some of these providers are based outside the UK; they use approved safeguards for those transfers.

5. How long we keep it

We keep booking and payment records for as long as needed for the move and then for the period the law requires for accounting and tax, normally up to 6 years. We then delete or anonymise them.

6. Your rights

You can ask to see the data we hold about you, correct it, delete it, restrict or object to how we use it, or receive a copy of it. You can withdraw cookie consent at any time. Contact us using the details above. If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office at ico.org.uk.

7. Cookies

The website works without any cookies. If you press Accept on our cookie notice we load a third-party reviews display (Jotform, showing our Google reviews), which may set its own cookies, and, if we have turned it on, Google Analytics to count visits. If you press Decline, none of these load. You can change your mind here:

8. Changes

We may update this policy and will change the date above when we do.